Give your staff the tools they need to succeed and make their roles engaging and rewarding.
In this session, Megan will focus on staff retention and the role a happy, longstanding, tight-knit workforce can play in the delivery of better customer experiences.
You will learn:
- The impact losing staff can have on your club and members and why they leave
- How to bring structure to the intangible and empower your teams to be effective in a rewarding work environment, improving their job satisfaction and productivity
- Why customer experience management is integral to your success and why you need every member of your staff to actively buy into this
Megan Brown, Territory Sales Representative North America