Our Software
Our software has been built specifically for the health and fitness industry. It is designed to help you create a membership experience which delights your customers turning them into happy, loyal members.
We have three core modules, forming our Engage suite. They support the three pillars of customer engagement excellence; in-club interactions, outside-club communication and listening to the voice of your customer.
Actionable Member Feedback
Find out what your members really think of your club and use this valuable insight to drive improvements for them.
Automated Email and SMS
An easy way to keep the conversation going when your members are away from your club. Deliver tailored messages to specific member groups automatically with email and SMS customer journeys.
Effective, Targeted Interactions
The only way to effectively manage and measure face-to-face conversations in your club to develop strong, lasting relationships with your members.
Why You Need to Manage Your Customer Experience
Request Your
Free Customer Engagement Strategy Review
Join one of our experts for a free 1:1 review of your club’s customer engagement strategy and discover how you can improve your service delivery to delight members and create raving fans!
Working With TRP
That’s enough from us – the best people to tell you about working with Team TRP are our lovely customers! We practice what we preach, utilising our own customer feedback system ‘Insight’ to ensure we are delivering our customers the experience they desire; here is what they have to say:
We are incredibly pleased to share our Net Promoter Score® for the 12 months to 31st March 2018 is 55! Thank you to all our lovely customers for their feedback - it is incredibly valuable to us!