Our software has been built specifically for the health and fitness industry. It is designed to help you create a membership experience which delights your customers turning them into happy, loyal members.
We have three core modules, forming our Engage suite. They support the three pillars of customer engagement excellence; in-club interactions, outside-club communication and listening to the voice of your customer.
Actionable Member Feedback
Find out what your members really think of your club and use this valuable insight to drive improvements for them.
Automated Email and SMS
An easy way to keep the conversation going when your members are away from your club. Deliver tailored messages to specific member groups automatically with email and SMS customer journeys.
Why You Need to Manage Your Customer Experience
Free Customer Engagement Strategy Review
Join one of our experts for a free 1:1 review of your club’s customer engagement strategy and discover how you can improve your service delivery to delight members and create raving fans!
Working With TRP
Valuable tool to help us run a successful business at a reasonable price. Great customer service!
Very helpful and professional in everything they do.
Totally amazing staff!
Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease
Great feedback and support.
A must have for any business serious about what their customers think.
The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members
Speed of service, efficiency of staff and on the button with customer service and our customer metrics
We are incredibly pleased to share our Net Promoter Score® for the 12 months to 31st March 2018 is 55! Thank you to all our lovely customers for their feedback - it is incredibly valuable to us!