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1-677-124-44227

info@yourbusiness.com

184 MAIN COLLINS STREET WEST VICTORIA 8007

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Our Software

Our software has been built specifically for the health and fitness industry. It is designed to help you create a club experience which delights your customers turning them into happy, loyal members.

 

We have three core modules; Insight, Digital and Interact. Together they support the three pillars of customer engagement excellence; in-club interactions, outside-club communication and listening to the voice of the customer.

 

Insight, Digital and Interact seamlessly integrate with all major member management systems to enhance your existing club software setup.

Insight - Actionable Member Feedback

Actionable Member Feedback

Find out what your members really think of your club and use this valuable insight to drive improvements for them.

Learn More
Digital - Automated Email and SMS

Automated Email and SMS

An easy way to keep the conversation going when your members are away from your club. Deliver tailored messages to specific member groups automatically with email and SMS customer journeys.

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Interact - Effective, Targeted Interactions

Effective, Targeted Interactions

The only way to effectively manage and measure face-to-face conversations in your club to develop strong, lasting relationships with your members.

Learn More

Why You Need to Manage Your Customer Experience

You’re 100% right! Customer Experience and Engagement is incredibly important to the success of your club. Our research, completed in partnership with Dr. Melvyn Hillsdon, tells us how what happens when a member visits their club impacts their likeliness to remain a member. Our software solutions have been designed to allow you to efficiently and effectively engage with your members to deliver the experience they desire.

Increase Visits

Compared to not making a visit in a given month, making at least one visit reduces the risk of cancelling in the next month by 20%

Build Rapport

Almost 9 in 10 members say they value fitness staff speaking to them. Compared to members who say they are always spoken to by reception staff, members who are never spoken to are 2.8 times more likely to cancel

Create a Community

Members who make friends are 40% less likely to cancel

Request Your

Free Demo

Discover our customer engagement software and how it can help you deliver exceptional member experiences to create raving fans of your club!


Insight - Actionable Member Feedback
Digital - Automated Email and SMS
Interact - Effective, Targeted Interactions

By submitting this form you agree to TRP processing the data you have provided in order to organise a demonstration of our software for you. This will include a TRP representative contacting you via telephone or email and your personal data being stored in our CRM system for our records. For more details on how we process your data, please see our privacy policy.


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Working With TRP

Our expert team of account managers and retention coaches will become a part of your customer experience excellence team, helping you get the most out of our systems and sharing their years of health and fitness operations expertise in the process.

That’s enough from us – the best people to tell you about working with Team TRP are our lovely customers! We practice what we preach, utilising our own customer feedback system ‘Insight’ to ensure we are delivering our customers the experience they desire; here is what they have to say:

Great support from the team. Great information to help my business maintain high levels of service.

Samantha Merchant - The Works Family Health and Fitness Center

Very helpful and professional in everything they do.

Karen Jansen - Nottingham City Council

Totally amazing staff!

Jo Louis - Leisure East Devon

Indespensible tool.

Ken Brown - Fitness Incentive

Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease.

Wendy Avinou - Edinburgh Leisure

Great feedback and support.

Miles Coleman - China Fleet Club

A must have for any business serious about what their customers think.

John Penny - Third Space

The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members

Ross Collins - Edinburgh Leisure

Speed of service, efficiency of staff and on the button with customer service and our customer metrics

David McLean - Edinburgh Leisure

The TRP team are an extended part of the family as we battle to encourage new people to get active and stay active for life.

Stuart Martin - Active Nation

The depth of knowledge offered by analyzing the information is of huge benefit to the club. Having clear KPI's makes the management of the staff and retention very easy. Having a conversation with an ex-colleague who does not have this sort of system makes it very clear about TRP's benefits.

Simon Edwards - Tees Active

An excellent product.

Andy Cornwell - Freedom Leisure

TRP has been such a great resource and company to work with to get insight to what our members want. We use the data collected to make decisions on what to improve and when.

Brandon East - Christus Health & Wellness Center

Great support from the team and the system works so well with helping our retention drive.

Stuart Gealy - Nuneaton & Bedworth Leisure Trust

really efficient system and helpful staff

Mark Chambers - Xcite (West Lothian Leisure)

Excellent value for money.

Martin Prest - Barnsley Premier Leisure

The feedback from the NPS® is exceptionally valuable. It allows members to express their views and for us to respond in a positive and proactive manner.

Ian Davis - Wellington Health & Fitness Club
68

We are pleased to share that our Net Promoter Score® for the 12 months to 30th September 2020 was 68! Thank you to all our lovely customers for their feedback - it is incredibly valuable to us.

Create Happy, Loyal Members of Your Club

Request a Demo