Our software has been built specifically for the health and fitness industry. It is designed to help you create a club experience which delights your customers turning them into happy, loyal members.
We have three core modules; Insight, Digital and Interact. Together they support the three pillars of customer engagement excellence; in-club interactions, outside-club communication and listening to the voice of the customer.
Insight, Digital and Interact seamlessly integrate with all major member management systems to enhance your existing club software setup.
Actionable Member Feedback
Find out what your members really think of your club and use this valuable insight to drive improvements for them.
Automated Email and SMS
An easy way to keep the conversation going when your members are away from your club. Deliver tailored messages to specific member groups automatically with email and SMS customer journeys.
Why You Need to Manage Your Customer Experience
Discover our customer engagement software and how it can help you deliver exceptional member experiences to create raving fans of your club!
Working With TRP
Valuable tool to help us run a successful business at a reasonable price. Great customer service!
Very helpful and professional in everything they do.
Totally amazing staff!
Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease
Great feedback and support.
A must have for any business serious about what their customers think.
The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members
Speed of service, efficiency of staff and on the button with customer service and our customer metrics
The TRP team are an extended part of the family as we battle to encourage new people to get active and stay active for life.
I strongly believe in customer retention as a strategy, as opposed to aggressive sales. Being able to quantify what you do, and why is an amazing resource. NPS® allows me to reach out to my members, and resolve issues before they become a big problem. Like any tool though it only gives back, what you put in. That's why my gym does so well 😉
We are pleased to share our Net Promoter Score® for the 12 months to 31st August 2018 is 49! Thank you to all our lovely customers for their feedback - it is incredibly valuable to us!