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1-677-124-44227

184 MAIN COLLINS STREET WEST VICTORIA 8007

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Our Software

Our software has been built specifically for the health and fitness industry. It is designed to help you create a membership experience which delights your customers turning them into happy, loyal members.

 

We have three core modules, forming our Engage suite. They support the three pillars of customer engagement excellence; in-club interactions, outside-club communication and listening to the voice of your customer.

Insight - Actionable Member Feedback

Actionable Member Feedback

Find out what your members really think of your club and use this valuable insight to drive improvements for them.

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Digital - Automated Email and SMS

Automated Email and SMS

An easy way to keep the conversation going when your members are away from your club. Deliver tailored messages to specific member groups automatically with email and SMS customer journeys.

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Interact - Effective, Targeted Interactions

Effective, Targeted Interactions

The only way to effectively manage and measure face-to-face conversations in your club to develop strong, lasting relationships with your members.

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Why You Need to Manage Your Customer Experience

You’re 100% right! Customer Experience and Engagement is incredibly important to the success of your club. Our research, completed in partnership with Dr. Melvyn Hillsdon, tells us how what happens when a member visits their club impacts their likeliness to remain a member.

Increase Visits

Compared to not making a visit in a given month, making at least one visit reduces the risk of cancelling in the next month by 20%

Build Rapport

Almost 9 in 10 members say they value fitness staff speaking to them. Compared to members who say they are always spoken to by reception staff, members who are never spoken to are 2.8 times more likely to cancel

Create a Community

Members who make friends are 40% less likely to cancel

Request Your

Free Customer Engagement Strategy Review

Join one of our experts for a free 1:1 review of your club’s customer engagement strategy and discover how you can improve your service delivery to delight members and create raving fans!







Working With TRP

Our expert team of account managers and retention coaches will become a part of your customer experience excellence team, helping you get the most out of our systems and sharing their years of health and fitness operations expertise in the process.

That’s enough from us – the best people to tell you about working with Team TRP are our lovely customers! We practice what we preach, utilising our own customer feedback system ‘Insight’ to ensure we are delivering our customers the experience they desire; here is what they have to say:

Valuable tool to help us run a successful business at a reasonable price. Great customer service!

Marisa Hoff - Stevenson Fitness

Very helpful and professional in everything they do.

Karen Jansen - Nottingham City Council

Totally amazing staff!

Jo Louis - Leisure East Devon

Indespensible tool.

Ken Brown - Fitness Incentive

Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease

Wendy Avinou - Edinburgh Leisure

Great feedback and support.

Miles Coleman - China Fleet Club

A must have for any business serious about what their customers think.

John Penny - Third Space

The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members

Ross Collins - Edinburgh Leisure

Speed of service, efficiency of staff and on the button with customer service and our customer metrics

David McLean - Edinburgh Leisure
55

We are incredibly pleased to share our Net Promoter Score® for the 12 months to 31st March 2018 is 55! Thank you to all our lovely customers for their feedback - it is incredibly valuable to us!

Create Happy, Loyal Members of Your Club

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