ActiveNewham Have Stopped Accepting Cash Payments at Their Leisure Centres
Informed by customer feedback collected through Insight, activeNewham have made significant investments to replace traditional cash based reception desks with user-friendly kiosks, contactless payment technology and members of staff acting as club concierges...
Social Media – Leveraging Local Businesses to Access New Audiences
A lot has been written in the press recently about health, fitness and the food we eat and which is more important to our overall well-being and health. Whilst some see this as an attack on the industry, at TRP we feel this is an opportunity to embrace the news and start to offer more advice about what members intake into their bodies....
Engaging New Members – 4 Top Tips From a TRP Retention Coach
Re-think how you engage your new members with your club community to deliver exceptional experiences and build stronger relationships....
Leveraging Member Feedback to Promote Your Club
Utilise member feedback to create brand advocates and social media buzz....