Quick Sales Tip – Get Them to Commit to Something
Suggestions for keeping things moving forward when a prospective member isn't ready to sign up to a full membership on the spot....
Fitness Incentive – Using NPS® to Maintain a Premium Service Offering in the Face of Increased Competition
Discover how member feedback management solution 'Insight' helps Fitness Incentive deliver a premium service for their members which has seen them reach a Net Promoter Score® almost three times greater than the US average....
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[vc_row][vc_column width="1/2"][mkd_section_title title="FREE WEBINAR" title_size="small" title_color="#000000" highlighted_color="" title_text_align="" margin_bottom="" width=""][vc_column_text]Join TRP Retention Coach, Debbie Beesley as she utilises more than 25 years of health and fitness club management experience to share with you the 4 steps to building a digital customer experience to keep your members fully engaged with your club. In this session Debbie will show you how TRP’s fully integrated customer experience management system enables you to: Truly understand your customers and the experience they want from their membership Develop a flow of regular automated communication using multiple contact points across digital media platforms Intelligently target members with offers based...
Starting Customer Conversations – Don’t Be A Bull In A China Shop!
How and how not to start rapport building conversations with your members on the gym floor....