The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score®
This whitepaper answers the following questions: Does a member's Net Promoter Score® predict their length of stay? How does the number of hassles and uplifts experienced by a member affect their likeliness of being a positive club Promoter or negative club Detractor? Which specific uplifts and hassles have the greatest impact on NPS®?...
September 13, 2019
4 Ways to Make Sure New Members Get Off to a Flying Start!
Top tips for helping your new joiners get off to the best possible start with your club....
August 29, 2019
INFOGRAPHIC – Does What Motivates a Member and Their Recent Progress Towards That Goal Affect Their Net Promoter Score® (NPS®)?
This infographic presents the key findings from our latest Customer Engagement Academy (CEA) research report from our partnership with esteemed academic, Dr Melvyn Hillsdon. ...
July 30, 2019
Employee NPS (eNPS) – What Is It and Why Do You Need to Be Using It?
Learn about Employee NPS® (eNPS) and why it is important that you are actively using it in your business...
July 3, 2019