2 Actions You Can Take to Improve Member Retention and Loyalty
These 2 powerful actions you can take in your club have been shown, by research, to have a significant effect on member retention and loyalty....
September 25, 2019
National Fitness Day 2019 ‘Cycling 9 to 5’ Challenge
On Wednesday 25th September 2019, Team TRP will be joining forces with sister-company and office-sharers, CAP2, to cycle from 9 am to 5 pm for National Fitness Day....
September 17, 2019
The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score®
This whitepaper answers the following questions: Does a member's Net Promoter Score® predict their length of stay? How does the number of hassles and uplifts experienced by a member affect their likeliness of being a positive club Promoter or negative club Detractor? Which specific uplifts and hassles have the greatest impact on NPS®?...
September 13, 2019
4 Ways to Make Sure New Members Get Off to a Flying Start!
Top tips for helping your new joiners get off to the best possible start with your club....
August 29, 2019