The Business Case for Love (Part 1) – The Six Key Behaviours of Successful Companies
Following our attendance at Marc Cox's 'Business Case for Love' employee and customer experience event at the start...
Improve Customer Engagement with GDPR
Whilst many people see the General Data Protection Regulation (GDPR) as an administrative headache, here at TRP we...
Press Release – TRP Launches Customer Engagement Academy with State of the Industry Survey on Gym Member Engagement
Member engagement software providers, TRP have launched the Customer Engagement Academy (CEA)....
7 Ideas for Helping Your Members Live Healthier, Happier, Longer Lives – Quest NBS and CIMSPA Conference 2018 Special
This blog post explores the current picture of physical activity participation in the UK and USA, why it...
Getting Ready for GDPR – Useful Resources You May Want to Read
Links to 3 resources you may wish to read in your club's preparation for the upcoming introduction of...
5 Top Tips For Increasing the Number of Promoters in Your Club
Based on our research, we have written up the five key takeaways we think you should be implementing...
INFOGRAPHIC – Can a Comprehensive Communication Strategy Increase Member Loyalty?
We have taken the latest research report from our partnership with Dr Melvyn Hillsdon and condensed the key...
6 Reasons You Should Be Using NPS®
Using experience gained through the ongoing development and support of our actionable member feedback system 'Insight' and over...
Motivating Your Team to Motivate Members
TRP Retention Coach, Debbie Beesley shares her experiences of working within and being a member of health and...
Additional Questions For Insight Are Here!
We are incredibly excited to be able to share news of the biggest enhancement to the functionality of...
Gym Member Retention Ideas
Stuck for ideas about how to improve member retention in your club? Here are 11 top tips for...
How to Setup Facebook Ads For Your Health Club/Gym (Instructional Video)
Learn what Facebook Ads are and how to set them up for your club....
Get New Members Into Group Exercise With the Help of Your Raving Fans
Utilise your club's raving fans to support new starters into regular group exercise....
Quick Sales Tip – Get Them to Commit to Something
TRP Territory Sales Representative for North America, Megan Brown shares her suggestions for keeping things moving forward when...
Starting Customer Conversations – Don’t Be A Bull In A China Shop!
TRP Retention Coach, Craig McIntyre shares how and how not to start rapport building conversations with your members...
What is Net Promoter Score® (NPS®) and How Do I Measure It?
A brief explanation of the Net Promoter Score® (NPS®) concept and how to use it to measure customer...
Social Media – Leveraging Local Businesses to Access New Audiences
A lot has been written in the press recently about health, fitness and the food we eat and...
Engaging New Members – 4 Top Tips From a TRP Retention Coach
Re-think how you engage your new members with your club community to deliver exceptional experiences and build stronger...
Leveraging Member Feedback to Promote Your Club
Utilise member feedback to create brand advocates and social media buzz....
5 Tips to Ensure You Get the Most Value Out of Your Next Industry Event
With our Big September Event fast approaching, discover TRP Retention Coach Craig McIntyre's top tips for getting the...
Seasonal Slump or Sign of Things to Come?
How do you re-engage your members after a long summer break and get them back into their routine...
A Comparison Table of the 4 Techniques for Collecting Member Feedback
“There is only one boss – the customer. And he can fire everybody in the company from the...
Should I be Concerned About Fitness Tracking Apps and Wearable Tech?
Fitness apps and wearable tech are all the rage. They get a lot of press, and members and...
When Will I See You Again?
A question you’d be used to hearing if you were receiving PT or attended group exercise – yet...
How to Create a Compelling Call to Action (CTA)
Learn how to create compelling calls to action which enable your email communications to drive engagement....