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2019 Member Experience Awards Winners Revealed!

Written by James Charles

Based on Net Promoter Score® calculated from member feedback received via TRP’s Insight software over the past 12 months, find out who was victorious in the 2019 Member Experience Awards! Congratulations to all our winners this year 🏆 🥳

Medal Awards

Silver

Aneurin Leisure
Barnsley Premier Leisure
Blackpool Council
Burhilll Golf and Leisure
Buzz Gym
Celtic Community Leisure
Doncaster Culture and Leisure Trust
East Dunbartonshire Leisure Trust
Edinburgh Leisure
Freedom Leisure Fenlands
Glasgow Life
Gold’s Gym Norton
Inverclyde Leisure
JCC Miles Nadal
LED Leisure
Magna Vitae
Nottingham City Council
Oldham Community Leisure
The Works Family Health & Fitness Center
Third Space
TM Active
York Sport

Gold

Caerphilly County Borough Council
Castle Point Borough Council
China Fleet Country Club
Christus Health and Wellness Center
Gold’s Gym Milford
Hertfordshire Sports Village
Jetts
Odyssey Fitness Center
Pembrokeshire County Council
Tees Active
Tilton Fitness
West Lothian Leisure
Writhlington Leisure

Platinum

Fitness Incentive
Nuneaton and Bedworth Leisure Trust
Pendle Leisure Trust
Power Wellness
St Mary’s Calne Sports Centre
Westwoods Health Club
Wolverton Leisure Trust

 

Most Improved Awards

Operator

Most Improved Member Experience Golf Club Group

Burhill Golf and Leisure

Most Improved Member Experience Leisure Trust

Barnsley Premier Leisure

Most Improved Member Experience Local Authority

Caerphilly County Borough Council

Most Improved Member Experience Private Independent Gym

Gold’s Gym Milford

Most Improved Member Experience Private Multi-Site Gym Group

Third Space

Most Improved Member Experience University/School/College Gym

St Mary’s Calne Sports Centre

 

Site

Most Improved Golf Club Member Experience

Thornbury Golf Centre (Burhill Golf and Leisure)

Most Improved Gym Member Experience

Jetts Chermside West

Most Improved Leisure Centre Member Experience

Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)

Most Improved Outdoor Sports Member Experience

Woodmill Outdoor Activities Centre (Active Nation)

Most Improved Swimming Pool Member Experience

Darrick Wood Swimming Pool (Mytime Active)

 

Most Improved Club of the Year

Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)

Most Improved Operator of the Year

St Mary’s Calne Sports Centre

 

Best Awards

Operator

Best Member Experience Golf Club Group

Burhill Golf and Leisure

Best Member Experience Leisure Trust

Nuneaton and Bedworth Leisure Trust

Best Member Experience Local Authority

Castle Point Borough Council

Best Member Experience Private Independent Gym

Fitness Incentive

Best Member Experience Private Multi-Site Gym Group

Power Wellness

Best Member Experience University/School/College Gym

St Mary’s Calne Sports Centre

 

Site

Best Golf Club Member Experience

Boldmere Golf (Mytime Active)

Best Gym Member Experience

NorthBay Healthcare HealthSpring Fitness (Power Wellness)

Best Leisure Centre Member Experience

Crymych Leisure Centre (Pembrokeshire County Council)

Best Outdoor Sports Member Experience

Woodmill Outdoor Activities Centre (Active Nation)

Best Swimming Pool Member Experience

Thornaby Pool (Tees Active)

 

Club of the Year

NorthBay Healthcare HealthSpring Fitness (Power Wellness)

Operator of the Year

Fitness Incentive

Learn More About the 2019 Member Experience Awards

Learn More

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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