Written by James Charles
Based on Net Promoter Score® calculated from member feedback received via TRP’s Insight software over the past 12 months, find out who was victorious in the 2019 Member Experience Awards! Congratulations to all our winners this year 🏆 🥳
Medal Awards
Silver
Aneurin Leisure
Barnsley Premier Leisure
Blackpool Council
Burhilll Golf and Leisure
Buzz Gym
Celtic Community Leisure
Doncaster Culture and Leisure Trust
East Dunbartonshire Leisure Trust
Edinburgh Leisure
Freedom Leisure Fenlands
Glasgow Life
Gold’s Gym Norton
Inverclyde Leisure
JCC Miles Nadal
LED Leisure
Magna Vitae
Nottingham City Council
Oldham Community Leisure
The Works Family Health & Fitness Center
Third Space
TM Active
York Sport
Gold
Caerphilly County Borough Council
Castle Point Borough Council
China Fleet Country Club
Christus Health and Wellness Center
Gold’s Gym Milford
Hertfordshire Sports Village
Jetts
Odyssey Fitness Center
Pembrokeshire County Council
Tees Active
Tilton Fitness
West Lothian Leisure
Writhlington Leisure
Platinum
Fitness Incentive
Nuneaton and Bedworth Leisure Trust
Pendle Leisure Trust
Power Wellness
St Mary’s Calne Sports Centre
Westwoods Health Club
Wolverton Leisure Trust
Most Improved Awards
Operator
Most Improved Member Experience Golf Club Group
Burhill Golf and Leisure
Most Improved Member Experience Leisure Trust
Barnsley Premier Leisure
Most Improved Member Experience Local Authority
Caerphilly County Borough Council
Most Improved Member Experience Private Independent Gym
Gold’s Gym Milford
Most Improved Member Experience Private Multi-Site Gym Group
Third Space
Most Improved Member Experience University/School/College Gym
St Mary’s Calne Sports Centre
Site
Most Improved Golf Club Member Experience
Thornbury Golf Centre (Burhill Golf and Leisure)
Most Improved Gym Member Experience
Jetts Chermside West
Most Improved Leisure Centre Member Experience
Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)
Most Improved Outdoor Sports Member Experience
Woodmill Outdoor Activities Centre (Active Nation)
Most Improved Swimming Pool Member Experience
Darrick Wood Swimming Pool (Mytime Active)
Most Improved Club of the Year
Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)
Most Improved Operator of the Year
St Mary’s Calne Sports Centre
Best Awards
Operator
Best Member Experience Golf Club Group
Burhill Golf and Leisure
Best Member Experience Leisure Trust
Nuneaton and Bedworth Leisure Trust
Best Member Experience Local Authority
Castle Point Borough Council
Best Member Experience Private Independent Gym
Fitness Incentive
Best Member Experience Private Multi-Site Gym Group
Power Wellness
Best Member Experience University/School/College Gym
St Mary’s Calne Sports Centre
Site
Best Golf Club Member Experience
Boldmere Golf (Mytime Active)
Best Gym Member Experience
NorthBay Healthcare HealthSpring Fitness (Power Wellness)
Best Leisure Centre Member Experience
Crymych Leisure Centre (Pembrokeshire County Council)
Best Outdoor Sports Member Experience
Woodmill Outdoor Activities Centre (Active Nation)
Best Swimming Pool Member Experience
Thornaby Pool (Tees Active)
Club of the Year
NorthBay Healthcare HealthSpring Fitness (Power Wellness)
Operator of the Year
Fitness Incentive
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