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Press Release – Take Part in the 2019 Member Engagement in the Global Health and Fitness Industry Survey!

Written by James Charles.

(Wednesday 6th March 2018)

The 2019 Customer Engagement Academy (CEA) Member Engagement in the Global Health and Fitness Industry Survey is now open.


Following on from the success of their inaugural survey in 2018, the Customer Engagement Academy (CEA) – the research and educational arm of member engagement software providers The Retention People (TRP) – has launched its 2019 Member Engagement in the Global Health and Fitness Industry Survey.

The goal of the survey is to collect responses from operators across the globe to inform a report which will be shared with the industry, taking the pulse of member engagement practice in 2019.

The 2018 report is still available and can be accessed, free of charge, here.

Daniel Haywood, CEA Chairman and Managing Director at TRP, said “After an excellent response to the Customer Engagement Academy’s first member engagement survey in 2018, we are excited to see the response we get to the 2019 edition. In particular, we are looking forward to comparing this year’s results against last year’s, to see how the industry is changing over time. We would encourage as many operators as possible to get involved to ensure a representative picture is painted. This is a great opportunity to have your say and contribute towards educating the industry, and we are very grateful to everyone who takes part.”

The 2019 survey will remain open until Wednesday 10th April.

Survey Now Closed

We are crunching the data and will release the findings in summer 2019! Thank you to everyone who took part.