6 Reasons You Should Be Using NPS®
Using experience gained through the ongoing development and support of our actionable member feedback system 'Insight' and over 4 years applying the Net Promoter Score® philosophy in our own business practices, we share with you just some of the reasons we think you need to be utilising NPS® in your business....
Motivating Your Team to Motivate Members
TRP Retention Coach, Debbie Beesley shares her experiences of working within and being a member of health and fitness clubs to advise how you can engage your staff to empower them to deliver exceptional customer experiences and motivate your members to reach their health and fitness goals....
Additional Questions For Insight Are Here!
We are incredibly excited to be able to share news of the biggest enhancement to the functionality of our member feedback system Insight since its launch in 2016....
Gym Member Retention Ideas
Stuck for ideas about how to improve member retention in your club? Here are 11 top tips for keeping your customers, collated by Retention Coach, Debbie Beesley....