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1-677-124-44227

184 MAIN COLLINS STREET WEST VICTORIA 8007

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Research

What Annoys Your Members, What Delights Them and How Does This Relate to Retention?

This whitepaper answers the following questions: What delights your members and how does this impact member retention and loyalty? What annoys your members and how does this impact member retention and loyalty? What should health and fitness operators do to harness the power of these findings to promote member engagement and loyalty in their clubs?...

What Motivates Your Members and Does Their Perceived Progress Affect Retention?

This whitepaper answers the following questions: What really matters to members to keep them motivated and engaged? What progress do members report making and how does this affect retention and loyalty? What should owners and managers of health and fitness facilities do to harness the power of these findings to promote member engagement and loyalty in their clubs?...

What Forms of Communication Do Your Members Value Most?

This whitepaper answers the following questions: What type of communication do members value and are they receiving it? Is communication associated with retention and, if so, what kind of communication is the most powerful? What should owners and managers of health and fitness facilities do to harness the power of these findings to promote member engagement and loyalty in their clubs?...