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The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score®

This whitepaper answers the following questions: Does a member's Net Promoter Score® predict their length of stay? How does the number of hassles and uplifts experienced by a member affect their likeliness of being a positive club Promoter or negative club Detractor? Which specific uplifts and hassles have the greatest impact on NPS®?...

Thank You For Registering For Our Webinar draft

[vc_row][vc_column width="1/2"][mkd_section_title title="FREE WEBINAR" title_size="small" title_color="#000000" highlighted_color="" title_text_align="" margin_bottom="" width=""][vc_column_text]Join TRP Retention Coach, Debbie Beesley as she utilises more than 25 years of health and fitness club management experience to share with you the 4 steps to building a digital customer experience to keep your members fully engaged with your club. In this session Debbie will show you how TRP’s fully integrated customer experience management system enables you to: Truly understand your customers and the experience they want from their membership Develop a flow of regular automated communication using multiple contact points across digital media platforms Intelligently target members with offers based...