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COVID-19 Reopening First Visit Survey Report

In the summer of 2020, following the reopening of their facilities after lockdown due to COVID-19, a selection of our customers surveyed their members about their experience of visiting their club in the ‘new normal’, with a specific focus on cleanliness and social distancing. Cumulatively, they received over 15,000 responses.


This report contains the anonymised aggregated findings from those 15,000 members and covers the following areas:

Net Promoter Score®

Facility cleanliness and hygiene procedures

Staff and member adherence to social distancing measures, and the clarity of these measures in terms of signage and floor markings

Image of report front cover



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