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COVID-19 Reopening First Visit Survey Report

In the summer of 2020, following the reopening of their facilities after lockdown due to COVID-19, a selection of our customers in England surveyed their members about their experience of visiting their club in the ‘new normal’, with a specific focus on cleanliness and social distancing.


This report contains the anonymised aggregated findings and covers the following areas:

Net Promoter Score®

Facility cleanliness and hygiene procedures

Staff and member adherence to social distancing measures, and the clarity of these measures in terms of signage and floor markings

Image of report front cover



By submitting this form you agree to TRP processing the data you have provided in our CRM system for our records of who has downloaded our research. Where you are not an existing customer of TRP, we will not follow-up on your download unless you tick the box above to indicate that you would like to hear from us. For more details on how we process your data, please see our privacy policy.