Customer Experience Management Excellence Training
We offer a range of training programmes, from soft skills training to ensure that your teams are delivering fantastic customer service to your members, through to strategic sessions to develop high-level retention strategies.
On-Site Interaction Training Workshop
Fantastic service and memorable member experiences start with interactions between staff and customers. Learn how to ensure you and your teams make the most of every opportunity to impress.
Delivery: 1-day course. In person as a practical workshop at your own venue.
Advanced Interaction Training Workshop
A practical educational workshop in advanced interaction skills and improved understanding of habits and behaviour change principles.
Delivery: 1-day course. In person as a practical workshop at your own venue.
Train the Trainer Workshop
Designed to equip operators who wish to provide on-going support and development for their team themselves. Key members of staff will learn and practice the skills required to deliver one to one and group interaction training on-site with both new starters and as a refresher for the existing team.
Delivery: 2-days training. In person as a practical workshop at your own venue.
Customer Experience – Managing Team Performance
Do you have all the tools to deliver great customer service, but struggle to focus, manage and develop your teams towards fantastic performance? This session will equip you with the skills to create high performing teams.
Delivery: 1-day course. In person as a practical workshop at your own venue.
Bespoke/Custom Training Workshops
As customer experience management and engagement experts, we can work with you to design a training solution tailored to the needs of your business, whether it’s adapting an existing course or creating something completely new. Our systematic approach covers everything from scoping, to creation and delivery, right through to evaluation.