The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score® – TRP

The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score®

September 13, 2019

This whitepaper answers the following questions:

Does a member’s Net Promoter Score® predict their length of stay?

How does the number of hassles and uplifts experienced by a member affect their likeliness of being a positive club Promoter or negative club Detractor?

Which specific uplifts and hassles have the greatest impact on NPS®?

The Association Between Club Hassles and Uplifts and Member Loyalty as Measured by Net Promoter Score® (NPS®)