Why Work With TRP

Working with TRP means more than just buying software. We want to work with you to ensure you are getting the most from our products and continuously delivering an exceptional club experience for your members. As a customer you will have access to your very own customer engagement coach, an awesome technical support team and comprehensive self-service helpdesk system.

All of our customers are assigned their very own customer engagement coach who will guide them through their initial setup and training, and stay with them as a single point of contact for the lifetime of their relationship with us. Ex-operators themselves, they have a wealth of knowledge to call upon and can provide expert guidance to your teams around delivering great member engagement and experiences.

Access a comprehensive library of support articles and videos at the click of a button on-demand anytime you want. We use industry leading support desk platform Zendesk to put powerful support in your hands. This is backed by our awesome technical support team who are available via telephone and email should you not be able to find the answer online.

Built and maintained by our experienced in-house development team, our cloud-based software sits on ISO/IEC 27001:2005 certified servers with advanced level security, stability and reliability.

We’re health and fitness through and through. Many of our employees have an extensive background in the industry which means we have an in-depth understanding of club operations and the unique challenges facing you and your teams.

Our software is designed specifically for health and fitness clubs, leisure centres and gyms. This means powerful industry-specific features and seamless integrations with all major member management systems; which reduces admin time and improves accuracy, increasing the quality of your service delivery.

TRP customers are rewarded for investing in the improvement of member engagement and experiences with an accreditation from the Customer Engagement Academy (CEA). Operators using our Insight customer feedback software qualify for the CEA Awards where they can win a Silver, Gold or Platinum medal for customer experience excellence to show off to their members, prospects and peers.

Our goal is to create raving fans. Employees who love working for us, customers who love working with us, and members who love their clubs. We are dedicated to maintaining a happy and fulfilling working environment which allows us to continually provide great software and service that enables you to deliver exceptional experiences for your members.