what we do
what our customers are saying
Valuable tool to help us run a successful business at a reasonable price. Great customer service!
Very helpful and professional in everything they do.
Totally amazing staff!
Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease
Great feedback and support.
A must have for any business serious about what their customers think.
The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members
Speed of service, efficiency of staff and on the button with customer service and our customer metrics
The TRP team are an extended part of the family as we battle to encourage new people to get active and stay active for life.
I strongly believe in customer retention as a strategy, as opposed to aggressive sales. Being able to quantify what you do, and why is an amazing resource. NPS® allows me to reach out to my members, and resolve issues before they become a big problem. Like any tool though it only gives back, what you put in. That's why my gym does so well 😉
MEET THE TEAM
General Manager – North America
Head of Operations
Head of Development
Professional Services Account Manager and Coach
Customer Engagement Coach
Mark ‘Sparky’ Lewis
Customer Engagement Coach
Customer Support Manager
IT Development Coordinator
Senior Quality Assurance Analyst
Join the team
People are key to our business and the role played by every individual within the company is integral to our success. The stronger our team, the stronger our offering, the more raving fans we can create.
It’s a fast-paced environment, with plenty of opportunities to grow and develop and we work very hard everyday to ensure we are doing ourselves and our customers proud.
Whether part of our team in the UK, Canada or the US everyone enjoys:
– Competitive salary and benefits
– Regular social events
– Monthly all company meetings to stay connected
– Peer recognition and reward scheme
– Great learning and development opportunities both within TRP and the wider Jonas Group family
– Autonomy and flexibility in how you work to allow you to be the best you can be, with support from experienced colleagues when you need it
If you’re based at our UK headquarters you’ll also be treated to bacon sarnies on a Friday morning and a freshly stocked office fruit bowl throughout the week (to balance it out 😉)