what we do
what our customers are saying
Great support from the team. Great information to help my business maintain high levels of service.
Very helpful and professional in everything they do.
Totally amazing staff!
Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease.
Great feedback and support.
A must have for any business serious about what their customers think.
The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members
Speed of service, efficiency of staff and on the button with customer service and our customer metrics
The TRP team are an extended part of the family as we battle to encourage new people to get active and stay active for life.
The depth of knowledge offered by analyzing the information is of huge benefit to the club. Having clear KPI's makes the management of the staff and retention very easy. Having a conversation with an ex-colleague who does not have this sort of system makes it very clear about TRP's benefits.
An excellent product.
TRP has been such a great resource and company to work with to get insight to what our members want. We use the data collected to make decisions on what to improve and when.
Great support from the team and the system works so well with helping our retention drive.
really efficient system and helpful staff
Excellent value for money.
The feedback from the NPS® is exceptionally valuable. It allows members to express their views and for us to respond in a positive and proactive manner.
MEET THE TEAM
Head of Development
Head of Product
Head of Operations
Professional Services Account Manager and Coach
Customer Engagement Coach
Mark ‘Sparky’ Lewis
Customer Engagement Coach
Customer Support Manager
IT Development Coordinator
3rd Line Support Engineer
Test Automation Engineer
Senior Marketing Executive
Join the team
People are key to our business and the role played by every individual within the company is integral to our success. The stronger our team, the stronger our offering, the more raving fans we can create.
It’s a fast-paced environment, with plenty of opportunities to grow and develop and we work very hard everyday to ensure we are doing ourselves and our customers proud.
Whether part of our team in the UK, Canada or the US everyone enjoys:
– Competitive salary and benefits
– Regular social events
– Monthly all company meetings to stay connected
– Peer recognition and reward scheme
– Great learning and development opportunities both within TRP and the wider Jonas Group family
– Autonomy and flexibility in how you work to allow you to be the best you can be, with support from experienced colleagues when you need it
If you’re based at our UK headquarters you’ll also be treated to bacon sarnies on a Friday morning and a freshly stocked office fruit bowl throughout the week (to balance it out 😉)