Why Work With TRP

what we do

TRP provide customer engagement software built specifically for health clubs, leisure centres, and gyms. Our goal is to help you deliver an experience which will turn your members into raving fans who love your club.

why trp

There are loads of reasons you should be working with us from our innovative, user-friendly software to our world-class customer support in the form of industry-expert customer engagement coaches!

Partners Not Suppliers

Working with TRP means more than just buying software. We want to work with you to ensure you are getting the most from our products and continuously delivering an exceptional club experience for your members. As a customer you will have access to your very own customer engagement coach, an awesome technical support team and comprehensive self-service helpdesk system.

Your Very Own Customer Engagement Coach

All of our customers are assigned their very own customer engagement coach who will guide them through their initial setup and training, and stay with them as a single point of contact for the lifetime of their relationship with us. Ex-operators themselves, they have a wealth of knowledge to call upon and can provide expert guidance to your teams around delivering great member engagement and experiences.

Awesome Technical Support

Access a comprehensive library of support articles and videos at the click of a button on-demand anytime you want. We use industry leading support desk platform Zendesk to put powerful support in your hands. This is backed by our awesome technical support team who are available via telephone and email should you not be able to find the answer online.

Strong, Secure Systems Infrastructure

Built and maintained by our experienced in-house development team, our cloud-based software sits on ISO/IEC 27001:2005 certified servers with advanced level security, stability and reliability.

Health and Fitness Industry Experts

We’re health and fitness through and through. Many of our employees have an extensive background in the industry which means we have an in-depth understanding of club operations and the unique challenges facing you and your teams.

Software Designed Specifically for You!

Our software is designed specifically for health and fitness clubs, leisure centres and gyms. This means powerful industry-specific features and seamless integrations with all major member management systems; which reduces admin time and improves accuracy, increasing the quality of your service delivery.

Member Experience Awards

Operators using our Insight customer feedback software qualify for the Member Experience Awards where they can be recognised and rewarded for their consistent delivery of high-quality member experiences with a Silver, Gold or Platinum medal to show off to their members, prospects, and peers.

Creating Raving Fans

Our goal is to create raving fans. Employees who love working for us, customers who love working with us, and members who love their clubs. We are dedicated to maintaining a happy and fulfilling working environment which allows us to continually provide great software and service that enables you to deliver exceptional experiences for your members.

what our customers are saying

Great support from the team. Great information to help my business maintain high levels of service.

Samantha Merchant - The Works Family Health and Fitness Center

Very helpful and professional in everything they do.

Karen Jansen - Nottingham City Council

Totally amazing staff!

Jo Louis - Leisure East Devon

Indespensible tool.

Ken Brown - Fitness Incentive

Response time is great, pleasant/friendly customer service and I have the confidence every time that my query will be resolved with ease.

Wendy Avinou - Edinburgh Leisure

Great feedback and support.

Miles Coleman - China Fleet Club

A must have for any business serious about what their customers think.

John Penny - Third Space

The system allows me to accurately gauge the conversations being had on the gym floor and to recognise areas for development for the gym team. NPS® allows our members to feedback directly to the teams and gives us the opportunity to improve our environments and the service we are giving. All adds up to better retention of our members

Ross Collins - Edinburgh Leisure

Speed of service, efficiency of staff and on the button with customer service and our customer metrics

David McLean - Edinburgh Leisure

The TRP team are an extended part of the family as we battle to encourage new people to get active and stay active for life.

Stuart Martin - Active Nation

The depth of knowledge offered by analyzing the information is of huge benefit to the club. Having clear KPI's makes the management of the staff and retention very easy. Having a conversation with an ex-colleague who does not have this sort of system makes it very clear about TRP's benefits.

Simon Edwards - Tees Active

An excellent product.

Andy Cornwell - Freedom Leisure

TRP has been such a great resource and company to work with to get insight to what our members want. We use the data collected to make decisions on what to improve and when.

Brandon East - Christus Health & Wellness Center

Great support from the team and the system works so well with helping our retention drive.

Stuart Gealy - Nuneaton & Bedworth Leisure Trust

really efficient system and helpful staff

Mark Chambers - Xcite (West Lothian Leisure)

Excellent value for money.

Martin Prest - Barnsley Premier Leisure

The feedback from the NPS® is exceptionally valuable. It allows members to express their views and for us to respond in a positive and proactive manner.

Ian Davis - Wellington Health & Fitness Club

MEET THE TEAM

Daniel Haywood

Managing Director

Carey Hiles

Head of Development

Sue Enright

Head of Product

Ally Zell

Head of Operations

Marc Jones

Head of Commercial

Mark ‘Sparky’ Lewis

Senior Customer Engagement Coach

Julie Allen

Customer Engagement Coach

Minttu Bolton

Project Manager

Chris Theaker

3rd Line Support Engineer

Adam Oldfield

Product Owner

Pete Karski

UI/UX Designer

Dawid Polakowski

Test Automation Engineer

Nick Sanders

Technical Lead

Matt Trawin

Software Engineer

Max Martin

Senior Developer

Harry Glozier

Junior Developer

Tom Doodson

Sales Account Manager

James Charles

Senior Marketing Executive

Anja Haywood

Wellness Advisor

Join the team

People are key to our business and the role played by every individual within the company is integral to our success. The stronger our team, the stronger our offering, the more raving fans we can create.

It’s a fast-paced environment, with plenty of opportunities to grow and develop and we work very hard everyday to ensure we are doing ourselves and our customers proud.

Whether part of our team in the UK, Canada or the US everyone enjoys:

– Competitive salary and benefits

– Regular social events

– Monthly all company meetings to stay connected

– Peer recognition and reward scheme

– Great learning and development opportunities both within TRP and the wider Jonas Group family

– Autonomy and flexibility in how you work to allow you to be the best you can be, with support from experienced colleagues when you need it

If you’re based at our UK headquarters you’ll also be treated to bacon sarnies on a Friday morning and a freshly stocked office fruit bowl throughout the week (to balance it out 😉)

Think you’ve got what it takes?

Check out the current opportunities on our careers website!

Click Here

info@yourbusiness.com