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How Do The Activities Members Usually Take Part In and How Often They Attend Affect Loyalty Cover Image

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Jetts Fitness – Brilliant Basics, Maslow’s Hierarchy of Needs, and Net Promoter Score®

Jetts Fitness CEO, Elaine Jobson shares how she utilises the Maslow's Hierarchy of Needs model as the structure for the delivery of exceptional experiences for her staff and members across the award-winning chain’s 250+ franchise sites.

October 31, 2018

New Customer Experience Awards!

Discover our new customer experience awards and find out how they work

October 4, 2018

2018 CEA Member Engagement in the Global Health and Fitness Industry Survey Findings (Video)

The findings from our 2018 Customer Engagement Academy Member Engagement in the Global Health and Fitness Industry Survey

September 19, 2018